Better data for a better agent.
Mila runs on DexCare’s unified, governed rules. So its AI agents always know which patient needs care, how to reach them, and where to send them.
One Platform
From identifying care needs to full recovery
DexCare helps health systems optimize how, when, and where patients are seen. Mila identifies care needs, reaches patients across channels, guides them through plans, and updates teams. So needed care gets completed.
Reach your patients where they are
Call
Text
Web
AI coordination done differently
Black-box AI is a risk healthcare can’t afford. Mila is transparent by design.
TRACEABLE
Decisions map to a record
See the full conversation between patients and Mila and understand the logic behind it.
GOVERNED
Operate within your rules
Mila stays within the rules you approved while adapting to every conversation.
BUILT FOR JOURNEYS
Connect interactions end to end
Agents see the whole patient to guide them from needed care to completed visit.
Mila does more than book appointments.
Mila guides patients through the entire care journey because it is built on a governed, unified knowledge foundation.
The intelligence layer connecting data and conversation
DexCare builds a single source of truth. Mila draws from it. Because an AI agent is only as good as the data it can act on.
Call center support
- Books the right visit for new and returning patients
- Answers provider, location, referral questions
Proactive outreach
- Identifies patients overdue for care
- Calls with available times, then books
- Handles stalled referrals and waitlist backfills
Patient prep & intake
- Completes pre-visit intake
- Gives procedure prep instructions
- Sends reminders and day-before checks
Affiliate scheduling
- Books into an affiliate practice
- Captures the patient’s availability
Curious to see these use case in action? Try chatting with Mila the way a patient would.
How it works together
Reach the patient. Route
the patient. Follow through.
Reach the patient.
Route the patient.
Follow through.
DexCare and Mila Health bring together two halves of patient access.
DexCare
One source of truth
DexCare connects access data—such as availability, workflows, eligibility rules, and constraints—and turns it into governed rules to match and route patients to care.
Mila Health
Proactive coordination
Mila’s AI agents reach out across voice and text to schedule patients, walk them through multi-day care plans and prep, and follow up afterwards.
Together
Closed loop
Outcomes flow back into the systems teams already use so more patients show up, adhere, and complete care.
With Mila, healthcare providers see:
50%
fewer no-shows
2x
more referrals converted
4 days
of staff time back monthly
Dexcare + Mila
Different channels, same answer
One platform that connects, verifies, and optimizes your health system’s data and knowledge. Every touchpoint draws from the same unified source of truth.
Enterprise grade, controlled
Mila includes human-in-the-loop escalation, explainable decision paths, and identity verification before any protected health information is surfaced.
Specialized agents trained on one task for highest accuracy, not one model doing everything
Integrates with Epic, Cerner, Athena, eClinicalWorks and 25+ EMR systems
Books, reschedules, cancels in the EHR
Escalation to staff with full context
Reporting on every interaction
Conversational while staying within approved rules.
Trusted by healthcare leaders
See how it works
Request a demo and watch how DexCare and Mila Health answer every patient and fill every slot.
Meet Mila. Now part of DexCare
See how DexCare and Mila Health close the care gap.